Referrals

To contact Coordinated Service Planning or to refer a client to the Coordinated Service Planning Program in the Toronto Region call:

1-833-575-KIDS (5437)

Refer a Client to CSP:

1. Call the Intake Line: 1-833-575-KIDS (5437). An Intake worker will ask for some basic information and demographics to get started. If you are a professional referring on behalf of a family or client, please make sure you have consent signed before calling.
2. A Surrey Place staff will call you or your client back to discuss your referral and begin the Intake process.
3. The Intake process for this service is very comprehensive. The Intake staff will work with the family to complete a CANS document to fully understand the client/family complex needs. This process is generally done via phone. Please note this process can take up to 2-3 phone calls to complete; it may take longer if an interpreter is required.
4. After the Intake process is complete, the Intake staff will communicate with the family about eligibility. If the child or client is not eligible the Intake staff will refer to a more suitable program or service within Surrey Place or within the City of Toronto.
5. If the child or client is eligible for CSP, the Intake staff will discuss the service plan and identify the Lead Agency for Coordinated Service Planning.

Eligibility Tool